Refund and Return Policy

At Cinco Mall, we value your satisfaction and strive to provide a hassle-free shopping experience. If you are not completely satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.

Returns Eligibility

You may request a return if your item meets the following conditions:

  • The return request is made within 7 days of receiving the product.
  • The item is unused, unworn, and in its original packaging with all tags and accessories included.
  • The product is not listed under non-returnable items (such as perishable goods, personal care items, or customized products).
  • The item is defective, damaged, or incorrect.

How to Initiate a Return

To request a return, follow these simple steps:

  1. Contact our Customer Support Team at info@cincomall.com with your order number and reason for return.
  2. Our team will review your request and provide return instructions, including the return shipping address.
  3. Pack the item securely and ship it back to us. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  4. Once we receive and inspect the item, we will process your refund or exchange within 5-7 business days.

Refund Policy

Once your return is approved and processed, refunds will be issued using the original payment method. Depending on your bank, it may take 7-10 business days for the refund to reflect in your account. If you do not receive your refund within this timeframe, please contact your bank or payment provider.

Exchanges

If you received a defective or incorrect item, we offer a free exchange. Simply follow the return process, and we will send you a replacement at no extra cost.

Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods (food, beverages, flowers, etc.)
  • Personal care items (cosmetics, skincare, hygiene products)
  • Gift cards and digital downloads
  • Customized or personalized items
  • Items marked as Final Sale

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  1. Check your bank or payment account for any pending transactions.
  2. Contact your bank or card provider, as processing times may vary.
  3. If you still have issues, reach out to our Customer Support Team at info@cincomall.com.

We appreciate your trust in Cinco Mall and are always here to assist you. Thank you for shopping with us!